THIS SUPERSEDES THE FRESHA POLICY!
Re-scheduling an appointment due to illness can't be helped but please give me as much fore-warning as possible if you feel you're coming down with something, so that I have time to fill your space.
email or text/whatsapp (my number is on the first email I sent you)
WEEKEND APPOINTMENTS ARE NON-REFUNDABLE.
The payment is taken upon booking and is non-refundable.
Please be sure you can make the date.
WEEKDAY APPOINTMENTS
If you need to amend your appointment please give me as much notice as possible.
Over 72 hours notice you can get a refund less the card fee I am charged.
Under 72hours notice, full amount is taken, no refunds are given / Gift card becomes void.
Forgetting your appointment results in full amount being taken.
If you are late for your appointment I will carry out the remaining time that is allocated. I am not responsible for traffic or lack of parking.
Your appointment will be cancelled if you do not confirm it with payment, or if you do not fill out the consultation form at least a day before your appointment.
Why so strict?
I love my job, I enjoy treating and giving space and time to people, but it is also my business which I need to protect so that I can keep providing for my lovely clients.
I don't have a big team behind me to fill spaces that are cancelled last minute. The weekend no refund policy has been introduced after 3 people cancelled last minute, I only work 1 weekend day a month so these spaces are particularly valuable for my clients and for me.
Please help me by being mindful of the date you are booking, make a commitment to it and your wellbeing. Thank you
Re-scheduling an appointment due to illness can't be helped but please give me as much fore-warning as possible if you feel you're coming down with something, so that I have time to fill your space.
email or text/whatsapp (my number is on the first email I sent you)
WEEKEND APPOINTMENTS ARE NON-REFUNDABLE.
The payment is taken upon booking and is non-refundable.
Please be sure you can make the date.
WEEKDAY APPOINTMENTS
If you need to amend your appointment please give me as much notice as possible.
Over 72 hours notice you can get a refund less the card fee I am charged.
Under 72hours notice, full amount is taken, no refunds are given / Gift card becomes void.
Forgetting your appointment results in full amount being taken.
If you are late for your appointment I will carry out the remaining time that is allocated. I am not responsible for traffic or lack of parking.
Your appointment will be cancelled if you do not confirm it with payment, or if you do not fill out the consultation form at least a day before your appointment.
Why so strict?
I love my job, I enjoy treating and giving space and time to people, but it is also my business which I need to protect so that I can keep providing for my lovely clients.
I don't have a big team behind me to fill spaces that are cancelled last minute. The weekend no refund policy has been introduced after 3 people cancelled last minute, I only work 1 weekend day a month so these spaces are particularly valuable for my clients and for me.
Please help me by being mindful of the date you are booking, make a commitment to it and your wellbeing. Thank you